FAQ - Job Gateway

Learn more about the Job Gateway. If you have any questions or concerns, please feel free to contact us.

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If you forget your password, go to ​Employee Self Service (ESS) and click on the "Forgot Password" link. Instructions will be emailed to you. If you do not receive an email with instructions, contact the RCIT Help Desk at (951) 955-9900 or PeopleSoftHelpDesk@RivCoIT.org Remember, your User ID for Employee Self Service (ESS) is the letters "ESS" followed by your Employee ID. For example, if your Employee ID is 100001, then your User ID is ESS100001.

No. Your GovermentJobs.com (NeoGov) account and Job Gateway account are separate accounts. Applicants apply for all jobs using Job Gateway. Applications are no longer accepted through GovernementJobs.com.

If you have not added your email address to your Employee Self Service (ESS) account, you will not receive important email communications.  Log into Employee Self Service (ESS) and go to the Self Service>Personal Information>Email Addresses menu AND the My System Profile menu to add or update your email address or see our ESS Email Instructions.  Updating your email address here will update your email address in Job Gateway.  Email communications will go to your preferred email address.

Unfortunately, you cannot change your Job Gateway User ID. Even if your email address changes, you must continue to use the email address you used when registering.

Your User ID is the email address you used when your first registered. If you forget your password, go to Job Gateway and click on the "Login Help" link.

Log in to Job Gateway (ESS Self-Service for current employees), go to Recruiting Activities > Careers. Under the My Career Tools section click on Applications. The list will display applications within the last week. You can change this to show more, such as All Applications then select the Refresh button. Applications that were started and saved, but not submitted will have a status “Not Applied”. If you don’t see what you are looking for, you can sort the list by clicking on the columns for Application, Status or Application Date, or scroll to the next page (if there is more than one page). Complete the required information then use the Submit button to complete it. If the job opening is no longer accepting applications, a message will appear that the job opening is no longer available and you will not be able to submit the application.

If you are instructed to upload an attachment, you may do this from the My Career Tools page. From the Careers Home page, click on the My Career Tools link near the top of the page. Then go to the Cover Letters and Attachments section and click on Add Attachment.

Yes. You may submit your resume to Job Gateway by clicking on the "Apply now without adding a job" link at the bottom of the Careers Home page. Your resume will be available for you to use to apply to future jobs. Any resume submitted through Job Gateway will not be reviewed and evaluated unless you use it to apply to a specific job posting.

If you have not added your email address to your Employee Self Service (ESS) account, you will not receive important email communications. Log into Employee Self Service (ESS) and go to the Self Service>Personal Information>Email Addresses menu AND the My System Profile menu to add or update your email address or see our ESS Email Instructions. Updating your email address here will update your email address in Job Gateway. Email communications will go to your preferred email address.

To submit your application, you must click on the Save button and then click on the Submit button. When you Save your application, it will remain in draft status until you click on the Submit button. When you click on the Submit button, a message will appear stating you have successfully submitted your application. You will also receive a confirmation email when you submit your application. You can view the status of all your applications by logging into Job Gateway and clicking on the My Career Tools link at the top of the page. Any applications with a status of Not Applied have not been submitted.

It is very important to add your complete education history to your application. If you are having difficulty adding your education, carefully review the Add Education Instructions. In some cases, you may be having difficulty because the school names and degrees often do not appear in alphabetical order or an uncommon abbreviation is used. If this is the case, you need to use the Look Up button to find the correct value.

When you apply to a job posting, you are given three Resume Options: Apply with a resume or profile, copy and paste resume text, apply without using a resume If you chose the "Apply with a resume or profile" option but you cannot upload your resume, go back to the Resume Options and choose the "Copy and paste resume text" option instead. Depending on your broswer or your browser security settings, you may not be able to upload your resume. If this happens, we recommend you use the "Copy and paste resume text" option. Although you may apply without a resume, your resume often contains information that may assist us in evaluating your qualifications.

The application period for the job you are trying to submit may have closed. Select 'Close Application' and return the Careers Home to view the list of currently posted jobs that are accepting applications

If we invite you to take an online test, you will receive an email from SHL with a link to access the test. We may email you in advance instructing you to expect this email from SHL. When SHL sends you this email, the link to access the test will also appear in your Notifications on the Careers Home page of your Job Gateway account. If you do not receive an email from SHL after being notified by us, please log into Job Gateway and check your Notifications.

No. The application deadline will not be extended for times when Employee Self Service (ESS) is unavailable for system maintenance. Give yourself sufficient time prior to the deadline to submit your application, and keep an eye out for countywide emails that notify you of scheduled system maintenance.

Job Gateway may not load and display correctly in some versions of Internet Explorer and other web browsers. To fix this problem, update you web browser to a newer version or try using the Google Chrome or Mozilla Firefox web browsers. You may also try adjusting your computer's screen resolution.

Education completion in foreign colleges or universities may be used to meet qualification requirements if the applicant can show that the foreign education is comparable to education received in accredited educational institutions in the United States. It is the applicant's responsibility to provide such evidence when applying for County jobs. This information must be submitted to the recruiter prior to the job offering, however, at times, this information is required at the job application stage. Applicants must read the job posting information and follow instructions in the event that education equivalency is required at the time of job application. Education received in foreign colleges or universities will be considered acceptable based on any of the following. 1. The specific courses have been accepted for college-level credit by an accredited US college or university because they would be creditable if the student were to further his or her education at that institution. 2. An evaluation of the education by an accredited US college or university shows that the education is equivalent to that gained in an accredited US college or university. 3. An accredited US state university reports the other institution as one whose transcripts are given full value or full value is given in subject areas applicable to the curricula at the state university. 4. The applicant submits an evaluation of the coursework from an organization recognized for accreditation by the Department of Education that shows that the coursework is equivalent to that gained in an accredited US college or university. 5. The education completed outside the US has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional US education programs. A list of private organizations prepared by the National Association of Credential Evaluation Services (NACES) is available. NACES evaluates foreign educational credits for employment and other purposes. All organizations on this list operate for a fee, based on the extent of the education to be evaluated. This link is provided for your general information and may not be all-inclusive. The County of Riverside does not endorse any particular service. Education completion in foreign colleges or universities may be used to meet qualification requirements if the applicant can show that the foreign education is comparable to education received in accredited educational institutions in the United States. It is the applicant's responsibility to provide such evidence when applying for County jobs. This information must be submitted to the recruiter prior to the job offering, however, at times, this information is required at the job application stage. Applicants must read the job posting information and follow instructions in the event that education equivalency is required at the time of job application.

Qualifications are evaluated based on the information provided on the application and/or resume submitted for the job. A different resume will not be accepted. Check and make sure your application/resume is complete and accurate before submitting.

Yes. Please submit a copy of your Member-4 Form DD-214 (Certificate of Release or Discharge from Active Duty), indicating dates of service, and, a copy of an official letter of service-related disability from the US Veterans' Administration (if applicable) to the Human Resources Department by email to Recruiting@RIVCO.ORG. For privacy reasons, it is recommended that you remove your social security information from the veterans documents. A Human Resources representative will review the materials and determine if you qualify for Veteran's preference.

If you do not appear for a scheduled hiring interview you will no longer be considered for the job opening. If you do not appear for several scheduled interviews, a recruiter may contact you to determine the reason.

Applicants must apply for jobs using Job Gateway. Resumes that were submitted to the JobMatch system are no longer used to apply for County jobs.

If you waive/decline the hiring interview you will no longer be considered for the job opening. If you waive three interviews where the position and department are the same, a recruiter may contact you to determine the reason.

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter noted in the job posting for the position. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/.

To update your email address, log into Employee Self Service (ESS) and go to the Self Service>Personal Information>Email Addresses menu AND the My System Profile menu to add or update your email address or see our ESS Email Instructions. To update your telephone phone number or mailing address, contact your Department HR Representative. Current employees cannot update their telephone number or mailing address in ESS.

Log in to Job Gateway at https://jobs.co.riverside.ca.us. From the Careers Home page, go to My Profile located in the My Career Tools section.

You can receive email notifications about positions that you are interested in when you create a Job Agent. Follow these steps to create one or multiple Job Agents: 1.Log into Job Gateway (current employees log into ESS) 2.Click on Job Search, which is located at the top of the page 3.Type in your keywords (Ex: Human Resources, Accountant, Animal) 4.Open the Advanced Search to enter any additional requirements you want to include, such as location, shift , etc. 5.Click on Save Search which is located at the bottom 6.Name your search 7.Click Use as Job Agent, and provide your current email. Job Agent email notifications are sent out daily.

Visit Job Gateway to view and apply to current job op